1.My Profile <Personal Account >
Name, Address, Password, Theme, Language, Payment Method, Currency
2.My Invoice < Payment & Order History >
Quote, Make Payment, Item Status, Shipping Method, Order History
3.My Support <Contact >
Search&Quote Request, Auction Bid Request
4. News/Announcement
News to members
1.My Profile <Personal Account >
Name, Address, Password, Theme, Language, Payment Method, Currency
My Profile: You can view or change your NAME & ADDRESS and CURRENCY.
Change Password: You can change your POSSWORD.
Change Appearance: You can change SKIN & LANGUAGE.
My Credit Card: NOT IN USE
Paymet: You can view or chnage your PAYMENT METHOD.
Methods |
Remarks |
Paypal |
Credit card / Bank |
IPMO
|
International Postal Moeny Order
|
MKB |
Hungarian Only |
Misc Info: Your account info.
TOP
2.My Invoice < Payment & Order History >
Quote, Make Payment, Item Status, Order History
Here you will see the all of your requests.
This RED signal means "Unpaid". This should be a "Quote" pahse or You placed order but not "Paid"yet.
This GREEN signal means "Paid". You placed order and "Paid".
Click 
to see single invocie details.
Invoice Details
Item Status: This shows the item's current status which action ccMELON is taking now.
This is NOT auto-update. Therefore, there might be time lag.
Progress
0(start) > 5(end) |
Status |
Meanings
in case of Auction Bid
in case of Shop Order |
| 0 |
- |
Not yet ordered |
| 1 |
Booked |
Auction > Bidded
Shop > Placed Order |
| 2 |
Won / Lost |
Auction > Resulted as
Won = Success
Lost = Failure
Shop > N/A |
| 3 |
Paid |
ccMELON Paid to the seller and waiting for the items. |
| 4 |
Arrived |
Item arrived upon ccMELON |
| 5 |
Shipped |
Item shipped to you
※In case of pertial shipping, "Partially Shipped" column shows the date. |
Partially Shipped : The shipping date is shown here only when the order items are partially Shipped.
Make Payment: If your order includs Auction, please wait until whole auction ends.
The quote shows the price of auction when the quote was made. The price is not auto-update, so that ccMELON will update the end price when auction finished.
We will infrom you the timing of the payment.
How to pay:
Click 
Payment Step1
Select one of shipping method, EMS or SAL(small packet).
| Shipping Method |
Remarks |
| EMS |
We RECOMMEND EMS!
+ Air Express Mail up to 20-30kg.
+ The fastest and the safest.
+ Track & Trace 365/7/24.
+ Minimum Insurance.
+ Japan Post and Worldwide Post Network.
+ Within 2-7 days delivery (Off-season)
+ Signature on delivery. |
|
SAL Samll Pakct
+ Registered mail |
+ Air and Ground Mail, Max 2kg
(If the weight amounted over 2kg, and possible to ship partially, we can separate the items into some packets.)
+ The cheapest method
+ Registerd Mail (with Registration Number, you can trace but it depends on destination)
- No Insurance
- 2-3 Weeks delivery
|
Payment Step2 (In Case of Paypal)
Click "Click to make payment", then you will jump to Paypal site.
Payment Step2 (In Case of IPMO)
Click "Click to make payment", then you will find IPMO info.
Payment Step2 (In Case of MKB)
Click "Click to make payment", then you will find MKB info.
After ccMELON confirmed your payment, we will manually update your invoice as "Paid".
If you selected EMS, the tracking number will be shown on invoice left side.
Click "check" to jump to JAPAN POST then enter your tracking number given below.
3.My Support <Contact >
Search&Quote Request, Auction Bid Request, Contact History Logs
Contact / Requests:
Please use mySupport (ticket contact system). Easy to trace each topic.
(We also check our email)
Click to 
and write your messgae for us.
Sellect "Department" for your preferable language.
Sellect Priority if you would like.
We will reply you as soon as we can. Within 48 hours, if there is no reply from us, please contact us again.
When we check your ticket and reply for it, notification mail is to be sent to your email address.
You may also login myMELON to read reply or to reply us.
TOP
4. News/Announcement
News to members
News only to members will be informed here.
TOP
