1. Profile...Personal Account
Name, Address, Password, Theme, Language, Payment Method, Currency

2. Quote / Invoice...Payment & Order History
Quote, Make Payment, Item Status, Shipping Method, Order History

3. Support Ticket...Contact
Search&Quote Request, Auction Bid Request

4. News
News to members

1. Profile...Personal Account

Name, Address, Password, Theme, Language, Payment Method, Currency

Profile: You can view or change your NAME & ADDRESS and CURRENCY.

Change Password: You can change your POSSWORD.

Change Appearance: You can change SKIN & LANGUAGE.

Credit Card: NOT IN USE

Paymet: You can view or chnage your PAYMENT METHOD.

Misc Info: Your account info.

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2. Quote / Invoice...Payment & Order History

Quote, Make Payment, Item Status, Order History

Here you will see the all of your requests.

This RED signal means "Unpaid". This should be a "Quote" pahse or You placed order but not "Paid"yet.
This GREEN signal means "Paid". You placed order and "Paid".

Click to see single invocie details.

Invoice Details

Item Status: This shows the item's current status which action ccMELON is taking now.
This is NOT auto-update. Therefore, there might be time lag.

Partially Shipped : The shipping date is shown here only when the order items are partially Shipped.

Make Payment: If your order includs Auction, please wait until whole auction ends.
The quote shows the price of auction when the quote was made. The price is not auto-update, so that ccMELON will update the end price when auction finished.
We will infrom you the timing of the payment.

How to pay:
Click

Payment Step1

Select one of shipping method, EMS or SAL(small packet).

Payment Step2 (In Case of Paypal)

Click "Click to make payment", then you will jump to Paypal site.

Payment Step2 (In Case of IPMO)

Payment Step2 (In Case of MKB) * Hungary Only

Click "Click to make payment", then you will find MKB info.

After ccMELON confirmed your payment, we will manually update your invoice as "Paid".

If you selected EMS, the tracking number will be shown on invoice left side.

Click "check" to jump to JAPAN POST then enter your tracking number given below.

3.Support Ticket...Contact

Search&Quote Request, Auction Bid Request, Contact History Logs

Contact / Requests:

Please use Support Ticket(ticket contact system). Easy to trace each topic.

(We also check our email but spam fiter is monitoring. Some emails are filtered out. using ticket is assured. )

Click to and write your messgae for us.

Sellect "Department" for your preferable language.

Sellect Priority if you would like.

We will reply you as soon as we can. Within 48 hours, if there is no reply from us, please contact us again.

When we check your ticket and reply for it, notification mail is to be sent to your email address.

You may also login onto ccMELON member area to read the reply or to reply us.

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4. News

News to members

News only to members will be informed here.

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